All Moving and Storage

ALL MOVING & STORAGE IS A BUNCH OF SCAM ARTISTS WHO WE HIRED TO MOVE US FROM MASSACHUSETTS TO FLORIDA AND THEY RAILROADED US WITH EXTRA FEES AND TOOK ADVANTAGE OF A DISABLED SINGLE MOTHER AND HER BEAUTIFUL CHILDREN. ON NOVEMBER 28,2016. THEY SUBLETED OUR MOVE TO EXPERIENCED MOVERS IN BROOKLYN NY. WE HAVE PICTURES OF EVERYTHING WE OWN THAT THEY STOLE AND SOLD. WE ALSO HAVE PICTURES OF THEM MOVING OUR BELONGINGS ANS THEIR TRUCK, FACES, LICENSE PLATES AS WELL. THEY ARE PROFESSIONAL LIARS, SCAM ARTISTS AND WE ARE STILL STRUGGLING TO REPLACE STUFF. THEY ARE ALSO IGNORING THE ATTORNEY GENERALS, ATTORNEYS ETC.THIS HAS BEEN A LONG HORRIFIC NIGHTMARE AND WE JUST DON'T WANT ANYONE GO THROUGH EXACTLY WHAT WE HAVE EXPERIENCED. THIS WAS THE FIRST AND LAST TIME WE WILL EVER HIRE A MOVING COMPANY. THEY DON'T DESERVE A STAR OR GOOD REVIEWS. THEY GOT AWAY WITH ROBBING US AND OTHERS HAVE CONTACTED US, BECAUSE THEY EXPERIENCED THE SAME THING FROM THESE SCUMBAGS. WE HAVE A TON OF EVIDENCE PROVING THAT THEY ROBBED US AND DOCUMENTS, RECEIPTS ETC PROVING THEY WERE PAID IN FULL. WE WILL EXPOSE THEIR FACES AND LICENSE PLATES AND PICTURES OF OUR BELONGINGS ONLINE TO HOPEFULLY SOMEONE WHO BOUGHT OUR BELONGINGS THEY STOLE WILL RETURN THEM. WE ALREADY CONTACTED THE POLICE ON 12-23-22, ABOUT THE VIDEO WE WILL BE DOING TO EXPOSE THESE SCUMBAGS WHO RUINED OUR MOVE AND OUR LIVES. THEY ALSO STOLE OUR LOVED ONES ASHES/ REMAINS ETC. PLEASE DON'T HIRE THESE SCUMBAGS AND IF ANYONE ELSE HAS GONE THROUGH THIS WITH THEM. PLEASE EMAIL JUSTICECHRISTINE2914@GMAIL.COM TO HELP GET THESE SCAMMERS PUT IN JAIL FOR LIFE AND NEVER OPEN ANOTHER BUSINESS OF ANY KIND! THIS HORRIFIC EVIL NIGHTMARE WILL NEVER GO AWAY. IT'S SO HARD REPLACING EVERYTHING ESPECIALLY WHEN OUR IDENTITY, DNA, LOVED ONES ASHES ETC. HAS BEEN STOLEN. WE STILL ARE SLEEPING ON THE FLOOR AND HAVEN'T BEEN ABLE TO GET CLOTHES AND MORE. LIVING ON DISABILITY INCOME IS VERY HARD TO REPLACE EVERYTHING! ESPECIALLY OUR PRECIOUS PERSONAL BELONGINGS AND MORE.

Move size: 1 Bedroom Home Service cost: $1617

They lost the side rails to my bed and I therefore cannot assemble it. I am nearly 7months pregnant and have been sleeping on the floor since my move. I contacted everyone I can for information or to at least file an insurance claim but have been entirely ignored since May 17. I cannot reach anyone with the company via phone or email.

Joe was great in setting up the estimate, but after that everything went down hill. I was told it would take 3 to 7 days for my things to be delivered and given a phone number to call to check up on everything. When I did call, at day7, the number was disconnected (super shady). I finally got Joe to connect me and the woman told me it was actually 5-7 "business" days from the delivery date I requested. Nobody mentioned business days initially. Everything was picked up and on April 29 and finally delivered on May 12. Communication was like pulling teeth through this entire period and the woman, Julia, was always extremely rude and put out sounding when I asked for updates (when I could get her on the phone). My mother had flown in to help me since I am so pregnant; but had to fly back shortly after delivery because things were so delayed.

During the delivery inventory, they discovered they did not have my bed rails (the sides of my bed frame). I was told I would again have to deal with Julia. This was a Friday. The warehouse was already closed. Monday I called again and she said she would look into it, that I should email her details, and that from here on out we would communicate via email. I did this and didn't hear anything back. On Wednesday I emailed again asking her to verify that she received the email. She responded saying she had but had to look into it. And that's the last I've heard.

No one will respond to my calls or emails. I cannot even get the info to file an insurance claim. This is appalling business practice.

I'm not even going to get into how the actual price of the move was literally double the estimate.

Move size: 1 Bedroom Home Service cost: $2800

All Moving and Storage doesn't deserve any stars and is very unprofessional. They seem respectable when getting a quote but once they have your deposit they don't care about service or your satisfaction. First, no moving company should EVER require a deposit. Lesson learned. We were going to choose All moving and Storage when my husbands company agreed to pay for the move. They had a specific moving company they wanted to go through. So we gave them all the info they needed to refund us the deposit and they never did. I would call and Joe would conviently never be there and would never return my calls. They kept our deposit without any service rendered and they are a scam. They need to be out of business and should not be trusted. They also don't tell you that when they deliver your stuff their start date begins on the day you want your stuff to arrive. My friend used them and her stuff took close to a month. During that time they wouldn't answer her phone calls and at one point even told them their stuff was lost. Once they did get their stuff a lot of it was damaged. Please learn from our mistakes and DONT choose All Moving and Storage.

Service cost: $950

Recently employed All Moving and Storage which resulted in being moved by Experienced Movers, LLC. After giving very accurate inventory and quoted a price of $1023, actual cost $1600. Charged additional for over 100 feet door-truck ($75) (wasn't much) and mandatory charge for wrapping mattress/box spring ($65). Pick-up 12/16-evryhting was fine although they load truck and then tell you it is $500 more than quote. Wanted to deliver to my new condo complex on Christmas Day which I refused. Came Christmas Eve. Upon arrival men were nice but my mattress and box spring were soaked on one side (after $ to wrap). Next day discovered large box missing. No inventory was performed in hectic move-in & Christmas Eve 9:30; box contained 95% of my clothing. Texted immediately and never got response. Started making numerous calls always being told they could not contact driver. After 3 weeks told I would have to go on line and make a claim with a 3rd party insurer (I did not add my own coverage). Form says I will hear in 60 days. Meanwhile I have to go purchase new clothing. Should note I only included newer, high end (Polo) brand items in my move to FLA. I would not recommend this company. Appears to be brokers only and disappear from the picture once the move begins.

Service cost: $1600

I consider myself a very fair and reasonable person. I understand it's busy season (July 2018). I understand traffic is not within their control, but a bad situation became worse because of this company. The day of the move, the sales rep, Joseph Cohen, was hard to reach and rude. I was frustrated with their late arrival and admittedly spoke to him rather curtly, but he yelled back which was shocking. I said "WOW" aloud because I truly could not believe a customer facing staff member was speaking to me that way. I sincerely regret the decision to hire this team, and if I had to do it over again I would not. I was charged what I was quoted (with the exception of a long haul fee), but everything else was a negative experience. The movers didn't start work until 9:50PM after initially being quoted 9:00AM..which turned into 2:00PM-6:00PM which turned into an 8:40PM arrival. I called and checked in two weeks before the moving date trying to be proactive about any potential issues we might have. I was told by Joe that the movers would be able to double park "no worries" only to get a call on the day of the move because the movers couldn't find parking. Not only that I would be charged a long haul feel because of it. Additionally, they outsource their movers (which they were not necessarily transparent about) and there is very poor communication from the sales team to dispatch to the company they hire to move. As I mentioned I am a fair person and will give credit where credit is due. The movers worked very hard and quickly and were respectful. The foreman and team did the best they could, but he did not speak English very well and we had a hard time understanding each other. I wrote notes on the boxes "FRAGILE", "HANDLE WITH CARE" but the notes weren't read or understood. Also the team came dressed in shorts and sandals and the overall reality did not match the expectation of the professional moving team I had hired. I am awaiting my things now-- I was expecting them yesterday-- and not sure when I will actually get them. I pray that their in good condition, and I get them relatively soon.

Move size: 1 Bedroom Home Service cost: $2694

I choose All Moving & Storage after speaking with Sara. She was very helpful and we loved everything she had to say. I would recommend this company for any one looking to move. They gave us a quote and that quote didn't change from pickup to delivery. Very happy with all the effort the guys put in to make sure everything was done correctly. As a quick suggestion to everyone looking for movers I'd say make sure you read your contract and ask as many questions as you can!

Move size: 2 Bedroom Home Service cost: $5500

DO NOT DO IT TO YOURSELF

I knew I had to move interstate since January of 2018 so I started researching moving companies that were reliable and had good reviews. I received many calls from other companies, got great quotes but for some reason I went with ALL moving and storage. I got a call from Joseph Cohen who is the manager, I have him an inventory of 36 items and he gave me a quote for approximately $1550 for 500sq feet. Through the following months, I was able to ask as many questions as needed and he was very prompt with his responses. I inquired multiple times if this company was a contractor or if the company was indeed All and I was assured that it was, only to find out that that was not true. I secured my pickup date and paid my deposit but things went awry when I had to change my intended state.
I emailed Joe in the beginning of June to alert him of my change of address, I was assured that my address would be updated and this change would be communicated but it was not. Few days before my pickup date I (the customer) had to call to confirm my pickup and verify the amount of money I needed to have on hand when the movers arrived. I also had to confirm the time that the movers would arrive and I was told between 9am-12pm.
On the day of the move, everything was packed and ready to go and I waited and waited then I got a call at 1130 am that they will be there at 3pm, this aggravated me but the thing that pissed me off the most was the attitude I got from the driver when he made me aware that he was coming from New Jersey as if that was a concern of mine. I am the customer and if you tell me you will be here between 9 and 12, I don’t care where you are coming from, you need to get here at the time you told me. Few minutes late is fine but a whole 3 hours is unacceptable.
Four movers came and as soon as the “leader” came, he told me it would be 75 dollars extra since it was a long carry from the truck to my door(this was fine). After they gathered my things into the truck, the mover came back and told me that the price was $2972 for 49 items. Now, I understand that a quote is just an estimate, but how did the price double just by adding 13 more small pieces, how did we get to 800 sq ft. I sent a copy of the inventory and the manager agreed that what I told him was what was pretty much on the list except for a few small added items. They expected me to roll over and just accept that, well I didn’t. After calling Joe and discussing this with him, they “scrambled” the prices and came back with $2200- which was ridiculous but I said ok and paid the half. In the midst of the scrambling, the head mover was on the phone speaking in his language and laughing while I was standing right in front of him. I don’t have an issue with people speaking their native tongue but in this situation, it rude and disrespectful. I gave the mover the $915 that was due plus $85 tip. This dude had the nerve to tell me that was too little of a tip and the movers should get at least $40 per person WTH?? After you doubled the price, you are now telling me how much to tip?? Ok!
I told them that I would like my furniture by 6/25 (pick up was 6/20 giving them 5 days to deliver furniture from NY to N.C.) I was promised drop off on the 25th, if that was not possible then someone should have communicated that to me (no one did) and I would have made other arrangements. On the 25th I waited, emailed and called and I was told by Sophia that dispatch was not aware of the promised date but a shipment would be leaving on Tuesday 6/26 and I should receive my belongings on the 27th (the Wednesday) Wednesday came and went, no phone call, so I waited; Thursday came and went- I called twice and left messages and no response, Friday came and went, I made calls to Joe Cohen, Sophia in dispatch, the 866 number and no response. I am so disgusted that a company could treat its customers this way. This is the worse customer service I have experienced in my life and I URGE YOU… SPARE YOURSELF THE DRAMA. CHOOSE A DIFFERENT COMPANY!! no one communicates, the hand does not tell the foot what is happening and the customer gets screwed. WORSE EXPERIENCE EVER.
Lodging is very expensive and I didn’t think I should be waiting over a week for my furniture especially when I was promised 5-7 days (NY to N.C.).

Move size: 2 Bedroom Home Service cost: $2972

Joe of All Moving and Storage was good in selling and setting up the order to move my stuff from Connecticut to California. But he left some important information out about his company’s operations that I should have known. For examples, Experienced Transport Inc would be the company contracted to move my stuff. My stuff would be picked up in a small truck and transferred into a big long truck for interstate travel. The big truck might not be able to get close to my house.
It was a shock when the truck driver called and told me that his big truck could not come to my house (although one next door neighbor told me that he had seen big trucks stopped at our street) and asked me to get a small truck to unload my stuff or pay $600 for him to do it. I ended up paying him $350 and waited for 2 more days for him to make the delivery. There were other problems with the company. Although an inventory was taken at the pickup site, inventories were not taken during the transfers among trucks. Good thing I kept my inventory. I found out a headboard was missing. Since I did not buy insurance, I had no recourse to recover my loss. My other complaint is that the crew did not wrap the mattress and box spring in full, left 2/3 of them exposed to rubbing. The mattress was received with scratches and black marks. Another thing was that the crew did not handle the boxes with care. One of the plastic boxes was broken. In stocking the boxes, they did not follow the signs (arrow or fragile) marked on the boxes. I paid the company $2450 though the estimated charge was $1950.

Move size: Partial Move Service cost: $2450